Welcome to Wearlixy’s Returns & Exchanges policy! We understand that sometimes things don’t work out – maybe that Naruto jersey doesn’t fit like you imagined, or the Dragon Ball Z shorts arrived in the wrong size. Don’t worry – our return process is smoother than Luffy’s Gum-Gum techniques!

⚡ Quick Summary: You have 15 days from the delivery date to request a return or exchange. Items must be unworn, unwashed, with original tags attached, and in original packaging. Some items are final sale (see below).

🚀 How to Initiate a Return or Exchange

Our return process is simpler than Goku’s training routine:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your order number and reason for return/exchange.
  2. Get Approval: Our customer service team (who respond faster than All Might saving the day) will review your request and send return instructions if approved.
  3. Ship It Back: Package your item securely (we recommend using the original packaging) and ship to our return address:
    Wearlixy Returns
    1036 Saint Marys Avenue
    Syracuse, NY 13202
    USA
  4. Wait for Processing: Once we receive your return, we’ll process it within 3-5 business days (faster than Sonic the Hedgehog on a good day).

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service – our security is tighter than the walls of Attack on Titan, but we can’t be responsible for lost return packages.

💰 Refund Information

Once your return is processed:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Amount: You’ll receive a refund for the item cost minus original shipping fees (unless the return is due to our error)

🔄 Exchange Process

Want a different size or color? Exchanges are handled just like returns, but please specify in your email:

  • Which item you want to exchange
  • The replacement item/size/color you prefer
  • If the replacement costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

🚫 Non-Returnable Items

Some of our premium anime apparel is final sale (with security tighter than Saitama’s punch):

  • Rash Guard Compression Shirts (for hygiene reasons)
  • Swim Trunks/Board Shorts (for hygiene reasons)
  • Any items marked as “Final Sale” or “Clearance”
  • Customized or personalized items

📝 Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wearlixy Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size/Color: [Size/Color] – Reason: [Reason for return/exchange] For exchanges, I would like: – Replacement Item: [Product Name] – Size/Color: [Size/Color] Please let me know the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

❓ Need Help?

Our customer service team moves faster than the Flash stepping on a Lego! Contact us at [email protected] with any questions about returns or exchanges.

Note: This policy applies to orders shipped to most regions. Some restrictions may apply in certain countries – contact us if you’re unsure.

Now go enjoy your anime streetwear shopping – may your next order be as perfect as Goku’s Kamehameha! 👕✨